Company Policies

Transparency is important to us. Below you will find our company policies covering how we work, how we protect your data, and the standards we hold ourselves to.

Privacy Policy

How we collect, use, and protect your personal data in accordance with UK GDPR.

Data Protection Complaints Procedure

How to raise a complaint about how we have handled your personal data, and what to expect from our response.

Terms & Conditions

The terms that apply when you purchase products or services from us.

Bespoke Orders & Cancellations

How made-to-measure shutter and blind orders work, what your deposit pays for, and where we stand on cancellations if your circumstances change.

Invoicing Your Business

How we handle requests to invoice your company rather than you personally, what we need from you, and what changes when a business places the order.

Cookie Policy

How we use cookies and similar technologies on our website.

Anti-Bribery & Corruption Policy

Our commitment to ethical business practices and compliance with the Bribery Act 2010 and Criminal Finances Act 2017.

Health & Safety Policy

Our commitment to the health, safety, and welfare of all employees and anyone affected by our activities.

Diversity & Equal Opportunities Policy

Our commitment to equality of opportunity in employment and service provision.

Complaints Procedure

How to raise a complaint and what to expect from our resolution process.

Environmental Policy

Our commitment to minimising environmental impact and operating sustainably.

Safeguarding Policy

How we safeguard children and vulnerable adults when working in customers' homes.

Modern Slavery Statement

Our voluntary commitment to preventing modern slavery and human trafficking in our business and supply chain.