Our Guarantee
Five Year
'Perfect Fit' Promise
When you choose The Scottish Shutter Company, every product is backed by our Five Year Promise. If something goes wrong, we put it right. It is that simple.
What is covered
Our Five Year Promise covers every product we supply and install, from the day our team completes the fitting. This includes:
Materials
Defects in timber, composite, PVC, aluminium, or fabric materials
Colour fastness
Paint and finish integrity under normal conditions
Hardware and hinges
All moving parts, hinges, tilt rods, and mechanisms
Motorised components
Motors, battery packs, remotes, and control systems, covered for five years. Motors on shutters are the one exception, see below
Manufacturing faults
Any defect originating from the production process
Our workmanship
The quality and integrity of our installation
What is not covered
Our Five Year Promise does not cover:
- — Damage resulting from misuse, neglect, or accidental impact
- — Normal wear and tear, including minor fading from prolonged direct sun exposure
- — Alterations or repairs carried out by anyone other than The Scottish Shutter Company
- — Products that have been moved from their original installation location
The two exceptions to the five years
We guarantee everything we supply and install for five years, whatever the manufacturer's own period happens to be. Where a manufacturer covers less, we carry the difference ourselves. There are two exceptions, and they are the only two.
Cellular blind fabric. Hunter Douglas Unicasa and Elan fabrics are covered for five years. Coulisse True Rioja fabric is covered for three. Your quotation states which fabric you chose.
Shutter motors. On a motorised shutter we offer exactly what the motor manufacturer offers, which is three years on S:CRAFT and five on Luxaflex. We fit very few motorised shutters, so this rarely applies.
A note on labour after the first year
Installation labour is fully covered for the first 12 months. After the first year, product and material defects remain covered for the full five years, but any labour required to carry out a repair or replacement may be chargeable. We will always explain this clearly before any work is carried out.
What happens after the guarantee ends
We don't make shutters or blinds. We buy them from manufacturers and we fit them. Once the guarantee period has ended we can't promise to put a problem right. No manufacturer guarantees to carry out a repair, or to keep spare parts available, beyond the guarantee period. If a component is no longer made, it can't be replaced.
How to make a claim
If you think something is covered by our Five Year Promise, get in touch. We will arrange for one of our team to inspect it at a time that suits you.
Repairs and aftercare
Even outside the warranty period, we are here to help. Whether a shutter panel needs adjusting after building settlement, a louvre tension rod needs tightening, or a blind motor needs a replacement battery, our team can sort it.
We carry out repairs and service work for products we originally installed. Call us to discuss what you need and we will advise on the best course of action.
Looking after your shutters and blinds
Our products are designed to be low maintenance. A few simple steps will keep them looking their best for years to come:
Shutters
Dust regularly with a soft cloth or feather duster. For a deeper clean, wipe louvres with a slightly damp cloth and dry immediately. Avoid harsh chemicals, abrasive cleaners, or excessive water. PVC and composite shutters can handle more moisture than timber, but all types benefit from gentle cleaning.
Honeycomb and pleated blinds
Use a soft brush attachment on a vacuum cleaner at low suction, or gently dust with a microfibre cloth. For spot cleaning, dab gently with a damp cloth. Retract the blinds fully for a few hours each week to help preserve the pleated shape.
Roller blinds
Wipe down with a slightly damp cloth. Most roller blind fabrics are treated to resist dust and moisture. Avoid pulling the blind at an angle as this can affect the mechanism over time.
Awnings
Always retract your awning during strong winds. Brush off loose debris before retracting. If the fabric is damp, extend the awning on a dry day to allow it to air before storing it away.
Motorised products
Keep battery operated motors charged. We recommend topping up the charge every three to four months, or when the motor begins to slow. Mains powered motors require no maintenance.
Start with our brochure
52 pages of ideas, product details, and real installations from homes across Scotland. Request your copy and take the first step.