Request aftercare

Something not right with your blinds or shutters? You're in the right place. Tell us what's going on and the office will work out the quickest way to put it right. Often a phone call sorts it. Sometimes a part. Sometimes a fitter. Either way, we take it from here.

A quick note: our aftercare service covers blinds and shutters we originally supplied and installed. We're unable to fix products supplied or installed by other companies. If that's the case, please contact the company who supplied or installed them. They'll be best placed to put it right.

Here's how this works

Tell us what's wrongTwo minutes. We need your postcode, surname, which window, and what's going on. A photo if you have one.
You'll get a reference number on the next screenKeep it. Any time you ring us or write, quote it and we're straight in.
The office picks the right next stepMany issues clear up on a quick call once we know what's going on. Some need a part ordering. Some need a fitter. We'll come back the same working day with which it is.

Why we do it this way

More often than you'd think, once we have the details in front of us, we can talk you through the fix on the phone or post the right part out the same day. No fitter needed, no waiting.

A blind or shutter that isn't quite right shouldn't be your problem to chase. The moment you tell us, the office picks it up: tracking it through every step, chasing parts if needed, and booking the fitter once everything's in place. The fitter focuses on the fix. The office focuses on you.

This form is the quickest way to get things moving. You tell us once, in one place, with everything we need. We log it, give you a reference, and start moving. No "did you get my email last week?" No starting from scratch on the phone.

Let's find your account

So we can pull up the details of your installation before you tell us what's going on.

Tell us what's going on

Found your account

We've found your installation on our system.

Not you? Start again

Is this a recent installation by us?

If it was fitted in the last few weeks, we treat it differently. Leon will usually be straight back to put it right.

Yes — within the last 30 days No — it was installed a while ago

Which window or room?

e.g. "Front bedroom" or "Patio doors in the dining room"

What's wrong?

It won't operate as it should
Sticking, not raising, motor not responding, remote stopped working Damage to fabric or frame
Mark, tear, scuff, snapped slat, cracked frame It's making a noise
Grinding, clicking, squeaking, motor whine Something else
Tell us in your own words below

How long has it been like this?

I've just noticed — today or yesterday Within the last week Within the last month A few months Over a year It comes and goes — has done for a while I'm not sure

Anything else we should know? (optional)

A sentence or two helps the office plan the fix without coming out blind.

Photo of the issue (optional, but very helpful)

If you can take one or two clear photos, we can often diagnose the fix before sending a fitter.

📷 Tap to take a photo or choose from your camera roll

Best way to reach you

Phone — we'll ring you on the number we have on file Email — we'll write to the address we have on file

Best time of day to reach you (optional)

Got it. Thank you.

Your aftercare request is logged and the office has it on screen now.

Your reference number

EDR-2026-0142

Save this email or screenshot the screen. Quote it if you ring us or write back.

What happens next

You'll hear from the office before the end of the next working day. Often a quick phone call settles it; sometimes we need to order a part or send a fitter. We'll talk you through whichever it is.
If your blind needs a part, we'll chase the supplier and come back to you with a clear timeline
If a fitter visit is needed, we'll offer you a time slot that works around you
Every step is tracked against EDR-2026-0142 in our system, so nothing gets lost

Need to reach us in the meantime?

Ring 0800 086 2989 and quote EDR-2026-0142, or reply to the confirmation email you'll receive in a few minutes.

Thank you for letting us know. We'll take it from here.

The team at Scottish Shutters

Log another aftercare request