Dorothy Furye got in touch with us in August 2018 and asked if we could advise her whether it was possible to have shutters fitted to her windows.
Some companies local to Dorothy had already told her that what she was looking for was not possible.
Neil & Dorothy live in Boddam – a coastal village in Aberdeenshire.
Boddam is a five-hour round trip from our Dundee showroom.
An appointment was made for our Managing Director David D’Ambrosio to visit.
David took over three hundred measurements
There was a trapezoidal gable, four tall side windows and two patio doors requiring French Door cut-outs. There was also a bedroom with two bay windows plus further rectangular shutters in various other rooms.
We needed to get the balance right between privacy (there is a public footpath and roadway in front of the house) yet still allowing good visibility of the beach and the North Sea beyond.
While the new build enjoyed excellent double-glazing, the exposed nature of the property meant that insulation was also a critical factor in Neil’s requirements.
The house is built in the traditional style of the area, so it was also crucial that the shutters blended in with the property when viewing the property externally. Hence the need for the shutters to match the paintwork exactly.
They decided on a specification which was 89mm louvres in Fiji – a lightweight hardwood, with centre-tilt louvre operation. They were delighted that we were able to colour-match the shutters exactly to their paintwork RAL colour.
We specialise in shaped shutters and in the twenty plus years we have been supplying and fitting shaped shutters, we have never taken a paper template, always preferring to draw the shapes accurately on our in-house computer aided design system.
We drew the shaped windows plus all the other windows and French door cut-out systems on our CAD system to ensure that we achieved both vertical and horizontal alignment of the shutters on each window. Proper louvre alignment gives an aesthetically pleasing look and is an element of shutter design which is often ignored in our industry.
A quotation was then sent out within two days.
Along with the quote we sent a personalised video which introduces us to our clients and gives examples of some of our previous work which is relevant to the particular enquiry.
Dorothy had some questions which she emailed to us. It was a Sunday when we were closed. However, Judith called her from home immediately to answer her queries and finalise the specification.
Dorothy then placed her order.
On the day of installation, we had a four-person fitting team in two vans. Each team member worked on a specific room, and the job was completed in seven hours.
Dorothy provided us all with an unexpected but nevertheless enjoyable lunch!
Once all the shutters were installed David D carried out a demonstration to make sure they were happy with the operation of all the shutters.
We also provided them with spare louvres for each panel free of charge so that the louvres are on hand for us to replace easily should any damage happen in the future.
We were delighted to get the following email from Dorothy & Neil.
Dear Judith and David,
We were nearing completion of our new build in a Conservation area and were looking for an option for our windows. The windows are a mix of a traditional sash and case design with full glass gable and tall portrait side windows. To take advantage of our beach view we thought shutters could be the solution. I spoke to a neighbour who had shutters a few years ago and she recommended the Scottish Shutter Company.
I called and spoke to Judith who was both helpful and knowledgeable and was reassured it was a long-standing family business.
David came to measure the windows and we were impressed with his time taken and attention to detail during the survey. He also had working shutter samples with him that helped a lot in our decision making. David was very helpful and gave us the confidence in our bespoke choice of slate grey (RAL 7015)
I had a formal quote very quickly, and we decided to place our order with the Scottish Shutter company.
Judith kept us up dated and our shutters arrived as per schedule with no delays.
David and his 3-man teamed arrived early on the day of installation. I was very impressed that 7 hours later the whole house was fully dressed with the most beautiful quality timber shutters and blinds.
The team was excellent throughout fitting, very polite and courteous. All the shutters and blinds fitted perfectly, and a full explanation of the shutter operation was given.
We would highly recommend the Scottish Shutter Company and are absolutely delighted with the quality of the shutters and the stunning finish it has given our windows.
Neil and Dorothy