Enthusiastic New Reception Team

The Scottish Shutter Company New Reception Team

Our New Reception Team

One of the challenges of being a successful and growing business is handling the volume of incoming telephone calls daily.

Over Four Hundred Calls

We now get over four hundred calls each month, and we don’t want to miss a single one.

We already have a very sophisticated telephone system supplied and maintained by our good friends at Invoco Telecom.

When you call one of our numbers, the phones ring in our Dundee HQ, our Edinburgh showroom and in our homes (we told you we didn’t want to miss your call 😀).

Challenging Times

However, these last few months have been challenging. Not just because of the turmoil and uncertainty we all find ourselves in, but also due to the volume of business. 

Our New Reception Team

To try and improve our communication with you, we’ve put together a Reception Team. 

The girls and boys in our reception team are all new to our business.

Please bear with them and us until they get a chance to get up to speed.

Of course, if you have any questions do ping us an email: team@scottishshutters.co.uk

If you send an email to team@scottishshutters.co.uk, it will ping on every one of our computer screens and iPhones. 

We’re trying very hard to be super communicative in these challenging times, to make sure your call, message, or email doesn’t fall through the cracks. 

Your Call

When one of our reception team answers your call, they will ask you for your name, telephone number and email address. You may have previously given us those bits of information, but it means that all the information we need gets to the right person in one message. They will also ask you who you want to speak with or which products you are interested in. Your call details are then posted on our internal system. We’ll make sure that whoever you are looking to speak with gets back to you as soon as they are available.

New & Existing Customers

Our reception team can also take your deposit and balance payments if you’re an existing customer.

Feedback

We’re constantly looking at ways to improve our service to you, our customer. Feedback, be it positive, negative, or neutral is always welcome. We’d really love to hear from you.

Please email your comments directly to our co-founder David Browne david@scottishshutters.co.uk

David will respond to you personally.

 

Meet our New Reception Team

Helena - Team Leader - The Scottish Shutter Company Reception Team
Helena – Reception Team Leader
Becky - Receptionist - The Scottish Shutter Company Reception Team
Becky – Receptionist
Anna - Receptionist - The Scottish Shutter Company Reception Team
Anna – Receptionist
Samantha - Receptionist - The Scottish Shutter Company Reception Team
Samantha – Receptionist
Lucy - Receptionist - The Scottish Shutter Company Reception Team
Lucy – Receptionist
Charlotte - Receptionist - The Scottish Shutter Company Reception Team
Charlotte – Receptionist
Amber - Receptionist - The Scottish Shutter Company Reception Team
Amber – Receptionist
Eloise - Receptionist - The Scottish Shutter Company Reception Team
Eloise – Receptionist
Julia - Receptionist - The Scottish Shutter Company Reception Team
Julia – Receptionist
Erin - Receptionist - The Scottish Shutter Company Reception Team
Erin – Receptionist
The Scottish Shutter Company – July 2021

 

 

 

 

David Browne

David Browne

David is Co-Founder and Project Director at the award-winning, Best Family Business 2020 – the Scottish Shutter Company. He is an Entrepreneurs Circle Certified Business Coach with over 30 years’ experience in running and growing small businesses.

Leave a Reply

About Us

Over 34 years of experience in shutters and blinds, so you know your windows are in safe hands.

Follow Us

Recent Posts