As specialists in providing bespoke window shutters and shading solutions, we understand the importance of creating a comfortable and beautiful living space. Our mission is to offer expert advice and top-quality products that meet each client’s unique needs. We believe in a personalised approach, ensuring that every solution we provide is as individual as the homes and lives of our customers.
Discount Schemes & Seasonal Sales
We often receive queries about our participation in discount schemes like the Blue Light Card or inquiries about seasonal sales, such as January discounts. We want to address these questions transparently and openly. At The Scottish Shutter Company, we have made a conscious decision not to participate in external discount schemes or hold traditional sales events. This choice stems from our core values of fairness, equality, and transparency in pricing. We strive to offer all our customers the best possible value and service equally, without differentiating based on profession, sector, or time of year. Our pricing is carefully considered to reflect the quality and craftsmanship of our products and the expert service we provide.
Occasionally, get asked if we provide interest-free credit for our range of shutters and blinds. There are several practical reasons why we choose not to offer this service.
Focus on Quality and Expertise:
We prioritise providing high-quality products and specialised expertise. Offering interest-free credit can sometimes shift the focus away from these core values, as it requires managing financial services and credit risks, which are not our primary business areas.
Simplified Business Operations:
Not offering credit services simplifies our business operations. It allows us to concentrate on what we do best – supplying and installing top-notch window shutters and shading systems and providing expert advice to our customers.
Maintaining Competitive Pricing:
Interest-free credit often involves hidden costs that can lead to higher prices. By not offering this, we can keep our pricing transparent and competitive, ensuring our customers get the best value for their money without hidden fees or charges.
Financial Stability and Risk Management:
Offering credit, even interest-free, involves financial risk. As a small team, focusing on a stable and straightforward financial model helps maintain our business’s health and sustainability.
Personalised Customer Service:
Our business model is built around providing customised service, including appointments in your showrooms and tailored consultations. Managing a credit system could detract from the time and resources dedicated to these personalised services.
Avoiding Debt for Customers:
By not offering credit, we’re also helping our customers prevent potential debt. This approach aligns with responsible selling and ensures our customers make comfortable purchasing decisions within their means.
These reasons reflect our commitment to quality, customer service, and business integrity, critical aspects of our company’s ethos.
All Our Clients are Treated Equally
This approach might be different from what you might see elsewhere. However, we firmly believe that it ensures every customer receives the same high standard of service and quality, regardless of when they shop with us or their professional background. This policy also allows us to focus on what we do best – providing tailored, high-quality shading solutions that meet your specific needs, whether controlling room temperature, managing light and privacy, or protecting against ultraviolet bleaching.
Our showrooms in Dundee and Edinburgh are open by appointment only. This policy ensures that when you visit us, you receive our complete and undivided attention, allowing us to focus entirely on your needs and questions. In addition to these personalised showroom visits, we offer home consultations and virtual appointments, providing flexibility and convenience to suit your busy schedule.
Thank you for your interest in our products and services. We are excited about the opportunity to assist you in finding the perfect window shading solutions for your home.