After researching possible shutter suppliers, I settled on The Scottish Shutter Company because their response time to my initial enquiry was the quickest and most professional of all the companies I contacted. It seems that it is not as easy as it used to be to visit showrooms due to Covid, but this wasn’t a problem for The Scottish Shutter Company. They brought the samples (all of them) to me. David [D’Ambrosio] arrived on site exactly when he said he would, bringing with him all the samples and a wealth of knowledge on what types of shutters would suit my rooms and why. There were a few options, and David patiently and confidently went through all of these, advising the features and benefits of all of them. After his presentation, he then competently measured all my rooms. The ceiling heights of my rooms are 3.5 metres; this wasn’t a problem for David to tackle.
Within 24 hours, I had a couple of quotes from head office and the options we discussed. They gave me time to review these prices and agree on which ones I felt were best. Shutters are an investment; they are not transient fashion; therefore, the cost of these differs from blinds. However, there are plenty of options to suit everyone’s budget. Once agreed, I paid 50% upfront. If you’re like me, you instinctively worry that this company might keep the money and not deliver. These fears were eliminated very quickly because The Scottish Shutter Company kept in regular contact with me throughout the manufacturing period advising me of the progress of my order. I was given an estimated delivery time of 16/18 weeks, and we agreed on a potential fitting date. Before the installation date, I paid the remaining balance and had no hesitation in doing this due to their continued customer service and support.
As promised and exactly on time, the two fitters arrived to fit the shutters. They were organised, polite and completely efficient. It took around 2 hours of solid work to install the nine shutters. Not one piece of mess was made, and throughout the process, I found them friendly and courteous. Their knowledge of the product was incredible, and after the installation, they spent as long as I needed to understand how best to look after the shutters and operate them effectively, highlighting many of their features of heat retention, security and privacy.”
I don’t often give out five stars to companies, but this 5-star review is completely justified, and I would not have any hesitation in purchasing from this company again or highly recommending them to anyone else. They were incredible. Thank you for delivering on every level; I am thoroughly delighted with the result.
